Patient Service Policies

  • We do not discuss patient information other than what’s required within the context of the visit
  • We do not discuss any patient information outside of the office
  • Only the doctor may read a patient’s chart for results or any other health information
  • We do not discuss laboratory results over the phone
  • We may only confirm that the results have arrived
  • We do not discuss the patients results with anyone other than the patient, including or the patient’s family members
  • Only the doctor and nurse are qualified to provide medical advice
  • We my provide INR test results to patients over the phone, as long as we confirm the patient’s identity and provide the information directly to them only
  • We do not provide medical information about a patient under the age of 18 to any family member that does not accompany the patient to the office
  • If we accidentally read a patient’s health diagnosis and/or test result while verifying the results have arrived, we do not respond in a manner that would reveal the test results
  • We make sure to properly file the patient’s chart and ensure the chart is organized and up-to-date
  • We make sure to document any and all patient concerns, no matter how minor in the patient’s chart
  • We always make sure to keep track of any patient charts that are in transition outside of their usual place
  • In the event that a patient’s chart goes missing, we make sure to notify the doctor immediately, and take any and all steps necessary to locate and/or replace the information in the missing chart
  • In the event that a patient is unhappy with any aspect of their treatment in our clinic, we do our best to diffuse the situation, we always try to offer a solution, we document the information in their chart and we immediately speak with Doctor regarding the issue
  • We do not tolerate nor subject anyone to vulgar or belligerent language
  • If a patient behaves in an inappropriate manner we politely ask that it stops immediately and ask that they speak with the manager and/or doctor